> ## Documentation Index
> Fetch the complete documentation index at: https://help.feedz.club/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Common Feedz App Problems and Issues

> Fix common problems with Feedz — from failed recordings and inaccurate reports to login issues, billing questions, and app crashes.

Most issues with Feedz are quick to resolve. This page walks you through the most common problems coaches encounter — covering failed recordings, report accuracy, login trouble, billing, and more. If you can't find the answer you need here, the support team is always happy to help. Drop us an email at [help@feedz.club](mailto:help@feedz.club).

<Accordion title="My voice recording didn't produce a report — what happened?">
  A few things can prevent a recording from generating a report. The most common causes are a poor or dropped internet connection and recordings that are too short to process. Check your connection and try submitting again. If the issue persists, close and restart the app, then re-record your observations. For best results, record in an area with a stable connection and speak for at least a few sentences.
</Accordion>

<Accordion title="The report doesn't accurately reflect what I said.">
  The AI may rephrase, restructure, or reformat your observations to produce a professional report — this is by design. However, if the meaning feels off, use the voice editing feature to refine the content before you share it. You have up to 3 voice edits per report. If you're consistently getting poor results, try speaking more clearly and including specific details about the Trainee and their performance, such as their name, position, and the exact skills or behaviours you observed.
</Accordion>

<Accordion title="I can't share a report with an Trainee.">
  To share a report with the trainee from Feedz, you need to add their email address to their profile in Feedz. This will allow you to enable automatic sharing of the reports on approval from within Feedz. Go to your Trainee profile and check that the correct email address has been added.

  You can also share the report  by tapping Share Report on the report page, and sharing via your chosen app.
</Accordion>

<Accordion title="I've run out of reports this month.">
  Your monthly report credits reset on your billing anniversary date. You can check how many credits you have remaining by going to **Account** tab in the app, under the **Subscription** section. If you need to generate more reports before your credits reset, consider upgrading to the Enterprise plan, which includes unlimited reports. Contact [sales@feedz.club](mailto:sales@feedz.club) to find out more.
</Accordion>

<Accordion title="The app is slow or crashing.">
  Start by closing and fully reopening the app. Then check that you're running the latest version — updates are available from the App Store or Google Play and often include performance improvements and bug fixes. If the problem continues after updating, contact the support team at [help@feedz.club](mailto:help@feedz.club) with a description of what you were doing when the issue occurred.
</Accordion>

<Accordion title="How do I cancel my subscription?">
  Feedz subscriptions are managed through the App Store or Google Play, not from within the app itself. To cancel, go to your  App Store or Google Play subscription settings and cancel the Feedz subscription from there. Your access continues until the end of the current billing period — you won't lose access immediately upon cancelling.
</Accordion>

<Accordion title="I deleted the app but I'm still being charged.">
  Deleting the Feedz app does **not** cancel your subscription. Your subscription remains active and billing continues until you cancel it directly through the App Store or Google Play subscription settings. If you believe you're owed a refund, contact Apple or Google support — refunds are subject to their individual refund policies.
</Accordion>

<Accordion title="I have a question not answered here.">
  Reach out to the Feedz team at [help@feedz.club](mailto:help@feedz.club). Whether it's a technical issue, a billing query, or a general question about the app, the team is happy to help and will get back to you as soon as possible.
</Accordion>